Frequently Asked Questions

Diamond Availability

Although we make every effort to keep the inventory on our website up to date, it is possible for a loose diamond to be sold before we are able to remove it from our site. In the unlikely event that this happens and you purchase a diamond that has become unavailable, we will immediately contact you and give you the option to order a similar diamond or cancel the order altogether.

Item Pricing & Availability

We make every effort to keep our inventory up to date and accurate. Although unlikely, it is possible that an item's price can change (due to the fluctuating metal and diamond market), and we reserve the right to modify the price of the sale, or void it altogether, if the customer doesn't want to purchase at the new price. In addition, it is also possible for an item to become unavailable before we get a chance to remove it from our site, and If this happens, we reserve the right to void the sale.

Payment Options

What payment options do you accept?

We accept the following credit cards: Visa, Master Card, American Express and Discover. We also accept payment via PayPal.

Do you charge sales tax?

Sales tax is charged only to states where ShopSkatells.com has a physical presence. Currently this is only South Carolina.

Order Tracking

How can I track my order?

You will receive an order confirmation by email once your order has been successfully transmitted. In addition, a shipping confirmation email will be sent once your order has shipped. This confirmation will include the tracking number for your package.

How can I modify my order?

Please call us immediately at 1-864-288-2501 if you want to make any changes to your order.

Returns & Exchanges

What is your return policy?

Returns are accepted 30 days from the date of delivery.

**Exceptions to this policy are the following:

Designer Settings and Designer Wedding Bands

Diamond Eternity Bands ordered for a finger in stock size (usually size 6.5)

Any Engagement Ring Setting special ordered and made to fit a customers

pre-existing diamond.

Due to the special nature of these items, we cannot accept these for return.

"Designer" is considered any item that we sell made by Verragio, Scott Kay, Coast Diamond, Artcarved, Diana, or Benchmark.

**Watches are fully refundable within seven days from receipt of delivery. The watch must not be worn or sized and must be in the same condition as when sold. The watch must be accompanied by all boxes, tags and paper work that came with it.

*In order to give our customers the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call one of our customer service representatives for expert help.

Where do I send my return or exchange?

Please remember to call us first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Also make sure you insure your package with the shipper.

Please send your return or exchange to:

Skatells

743 Congaree Road

Greenville, SC 29607

Shipping to Another Address

We realize jewelry is often purchased as a surprise and we'll help you to keep the secret as best we can. We allow you to ship to an address other than your billing address. All we ask is that for orders over $500, you have the alternative shipping address on file with your credit card company. To do this, simply call the 800 number on the back of your card and tell them you would like to add an alternative shipping address to your account.

Appraisals

For all appraisal inquiries, please contact us at 1-864-288-2501 or by email: info@shopskatells.com.

Registering

Why do I need to register?

You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access. You can access your account by using your email address and a password that you have created. If you are signed up on our mailing list, this does not mean that you are registered. By creating an account, you also have the ability to save jewelry to your wishlist and easily access them from any computer by logging in with your email address and password.

How do I register?

Simply click on the "My Account" link at the top of any page, where you will be provided with a direct link that will walk you through the process. If you have never purchased from us before, you must register with us to place an order. If you already have items in your shopping bag and are ready to purchase them, simply click on "Checkout", and the following page will allow you to register.

What if I forget my password?

You can always have your password emailed to you by clicking on the "My Account" link, which is located on the top of every page throughout our site.

Contacting Customer Service

Store & Phone Hours: (Eastern Time)

Monday-Friday: 10:00AM-6:00PM

Saturday: 10:00AM - 6:00PM

Sunday: Closed

Store Address:

Skatell's Jewelers

743 Congaree Road

Greenville, SC 29607

By Phone:

1-864-288-2501

By E-Mail:

Customer Service: info@shopskatells.com

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